Returns & Exchanges

We want you to love your gear; if you are not satisfied with your purchase, you can return or exchange unused items in their original condition within 60 days of receipt. Our goal is to ensure your TOM BIHN bags and accessories serve you perfectly for years to come.

Return Process

• 1.
  Initiate Your Return

  Visit our online returns portal and enter your order number and email address to select the items you wish to send back.

• 2.
  Print Your Label

  Download and print the prepaid shipping label provided through the portal and securely package your items in their original shipping box if possible.

• 3.
  Ship the Package

  Affix the return label to your package and drop it off at any authorized shipping location or schedule a pickup.

• 4.
  Receive Your Refund

  Once our crew inspects the returned gear, we will issue a refund to your original payment method or process your exchange within 5-7 business days.